At Northern Healthcare our reputation as a trusted, professional healthcare provider is determined by the quality of our services. To be highly effective in supporting our clients’ recoveries, it is essential that we establish a consistent, high level of quality throughout every area of the organisation. To achieve this, we developed a comprehensive and rigorous clinical governance framework which is modelled around the CQC regulations for service providers.
The Care Quality Commission is the independent regulator of health and social care in England. Their work and guidance ensure that service standards are met and where any services fail to meet the standards, the action is taken to ensure that people who use the services are not disadvantaged through continual poor quality.
The CQC monitors and inspects services to assess the quality and provide ratings to indicate whether they are complying with regulations. They also provide a set of guidelines to help service providers to put the relevant processes and frameworks in place to comply with their regulations.
The registration covers treatment of disease, disorder or injury & personal care.
The two key sets of regulations we demonstrate compliance with are:
Under each of these are a comprehensive set of regulations including governance of fit and proper persons employed, staffing standards, safeguarding, dignity and respect amongst other crucial standards within the industry. To find out more about these regulations visit the CQC website.
People's views and decisions about care were incorporated in their care plans. This helped staff to support people in a way that allowed people to have control over their lives. People told us, "I would recommend this service to other people. Staff help me with [name of activity] and help to keep me focused." (CQC Report 2021)