Information for Families

Our purpose is to help everyone we support live happy and fulfilling lives, families can play a crucial role in ensuring that the people we support get the care they need. Your views will be listened to carefully by all those involved in supporting your loved one.

Our services are more than just a place to live, every home has a close-knit community, with a strong emphasis on promoting independence and individual choice.

Our promise to you

  • Dignity and respect

    Dignity and respect underpin the Northern Healthcare approach to caring for the people we support. We treat everybody in our services like they are a member of our own family. We respect everybody’s right to make their own choices, whilst equipping people with the confidence to make those choices in a safe environment.

  • Putting people first

    People are at the heart of every decision we make. We work together with those we support, and their support network. Together, we agree personalised support plans and desired outcomes, and then assist everyone to achieve their individual goals at their own pace.

  • High quality support

    Quality, safety, good governance and the delivery of successful outcomes are fundamental to the delivery of care. We provide the highest quality services, tailored to the needs of the individual, so you can be assured your loved one is in good hands.

Our enhanced supported living model ensures that the quality of care that we provide is consistent

Find out more

Life at Northern Healthcare

  • Resident Stories

    Best thing that ever happened to me was coming to Northern Healthcare

  • Resident Stories

    Since I’ve been here, I’ve been getting better and better

  • Mental Health Matters

    Supported Living and Recovery

FAQs

Who can make a referral?

A referral request can be submitted to our team by a health or social care professional. If an individual is funding their care privately they can also submit a referral directly.

Placements are usually funded through the CCG or local authority but can also be funded privately.

Our teams communicate regularly with families. You can contact your family member at any time, as long as they are happy to receive the call. Our services are our residents’ homes and family members are able to visit.

Relatives can also keep in touch by joining our Facebook and Twitter communities.

Yes, the recovery journey can have highs and lows and it is important for our residents to receive support and encouragement from their loved ones. However, we can only share certain details if the person in our care is happy for us to do so. We will never breach the trust a person in our care shares with us, unless it is deemed that we must, in the interest of their welfare.

If someone you know requires support, you can request a needs assessment from your local authority’s adult services department. Provided that your relative’s needs are ‘eligible’ for support under these criteria, the local authority must meet those needs.

If you believe your family member’s placement is not suitable for their needs, you can contact the funding authority and request a reassessment.

Under the law every adult over 18, whatever their disability, has the right to make their own decisions, where they have capacity to do so, and should be supported to do so wherever possible.

The Mental Capacity Act requires professionals to consult with family members when an adult lacks the mental capacity to make a decision for him or herself. It recognises that some people may not have the mental capacity to make their own decisions in some situations, in which case others may decide what’s in that person’s best interests. However, this will not automatically be the case in all aspects of their life.

This is by no means an exhaustive list, please get in touch using the ‘Contact us’ page if you have any questions. We are more than happy to help answer any questions you may have.

If you have an enquiry about our services, please get in touch with our team.

Contact us