“Since beginning this role, the support and training I have received has been amazing.” | Hayley Matthews Service Manager, Hyde Park House

In this article Hayley, Service Manager at Hyde Park House explains how the Northern Healthcare team support each other to provide a high quality service and the benefits of knowledge sharing and training to resident care:

Support and training opportunities

“I have worked for Northern Healthcare for over 2 years now, starting as a Support Worker, progressing to Team Leader and successfully applying for the Service Manager position 8 months ago.

Since beginning this role, the support and training I have received has been amazing. Both Regional Managers are supportive and contact Hyde Park regularly to offer advice and guidance. There are different staff at Head Office who are always at the end of the phone to give advice to Service Managers on recruitment, training, HR, maintenance, and other areas. Directors provide weekly updates either via phone/email or in person to regularly keep Service Mangers up to date with any changes or new information. Service Managers also attend Clinical Governance meetings monthly where we share information about our service in line with CQC regulations and receive support from our Clinical Advisor, Compliance Manager, Clinical Director, and other Managers.

Northern Healthcare also regularly offer training courses and provide opportunities for external training such as CPD events to increase my knowledge and skill set. Within the service having an Occupational Therapist, Business Administrator and Registered Mental Health Nurse is a great help as their experience is then shared throughout the unit improving the service to the residents. We provide support to residents daily ensuring their support plans are in place and are person centered to them. We help them with tenancy related tasks or issues and ensure risks are managed. We also put plans in place to reduce incidents and ensure residents are safeguarded where appropriate.

I enjoy being the Service Manager at Hyde Park as I can help improve staff knowledge within the service and see the results through the excellent support they offer to residents. Regular supervisions with the team are helpful so that any issues/concerns can be managed effectively, and they provide an opportunity to feedback and boost staff confidence and morale. They are also good for recognising any training needs staff may have.”

Read more about Hayley’s career progression with Northern Healthcare here.

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