For Commisioners

Partnering with you to deliver high-quality, outcomes-focused supported living.

Information for Commissioners

We work closely with our health and social care partners to deliver high-quality, sustainable supported living services. By collaborating with Integrated Care Boards and Local Authorities, we focus on building strong, long-term relationships that support shared priorities and positive outcomes for the people we support. We regularly review and shape our services to ensure they remain effective, responsive and financially sustainable.

Northern Healthcare operates within a robust, clinically informed governance framework that supports a thorough and transparent approach to care, helping to ensure our services consistently exceed the standards set by the Care Quality Commission (CQC).

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A High-Quality Service

Regulation

Northern Healthcare is registered with and regulated by the Care Quality Commission (CQC), ensuring all our supported living services meet high standards of safety, quality, and professional care.

Measurement

We create clear pathways from residential supported living to community living, tracking progress and delivering measurable outcomes for both the people we support and local authorities.

Partnerships

We work closely with individuals, families, and health professionals to build strong support networks, enabling people to live fulfilling, independent lives.

Feedback

The feedback we receive from the people we support and healthcare professionals is overwhelmingly positive, reflecting the quality and impact of our services.

Measurement

We use validated tools and regular feedback to measure the effectiveness of our services and track progress for every individual. This approach helps commissioners understand the impact of support and ensures transparency in outcomes.

Our measurement framework includes:

Camberwell Assessment of Need Short Appraisal Schedule (CANSAS).
The personal experience and satisfaction of those we support.

By combining clinical assessment tools with direct feedback, we provide a comprehensive view of service impact, helping commissioners make informed decisions while supporting continuous improvement and meaningful outcomes.

Support Model

Our supported living services are built around a model that combines professional mental health input with individual choice and autonomy. Every person we support benefits from a tailored approach that promotes recovery, independence, and wellbeing.

Key elements of our support model include:

Individual tenancies in high-quality accommodation.
24/7 on site support with access to clinical nursing team.
Person-centred care and support plans and risk management plans.
Digitalised record systems.

This model ensures that every person receives the right level of care at the right time, combining structured support with the flexibility to adapt as their needs evolve.

FAQs

How does Northern Healthcare work with CCGs and local authorities to meet the social and mental health needs of communities?

Northern Healthcare provides supported living services that promote independence, recovery, and wellbeing for individuals living with mental health needs, learning disabilities, autism, and other complex conditions.

We work in partnership with local authorities, healthcare professionals, families, and community organisations to ensure individuals receive the right support within the most appropriate environment. Our services are designed to empower people to build confidence, develop independent living skills, strengthen social connections, and access meaningful opportunities within their local communities.

Our experienced teams deliver person-centred support tailored to each individual’s unique needs, goals, and recovery journey. This includes practical assistance with daily living, emotional wellbeing support, help to access education or employment opportunities, and encouragement to engage in social and community activities.

By creating safe, inclusive, and supportive environments, we aim to enhance quality of life, reduce social isolation, and promote positive, long-term outcomes for the individuals we support.

How are placements at Northern Healthcare funded?

Once a referral has been confirmed, confirmation of funding will then be required from the appropriate authority.

Placements are usually funded through the ICB or local authority, but can also be funded privately, through personal budgets or via independent case managers. We work closely with funding teams and can support with ensuring the correct information is provided in advance of funding panels.

High quality, evidence-based supported living has proven to be cost effective. Community based services reduce the number of individuals in acute mental health hospital beds, and ease the reliance on statutory services.

What do Northern Healthcare’s services include?

As a supported living provider, Northern Healthcare provides a number of different services including but not limited to:

Risk Management
Care and Support Planning
24/7 on-site staffing
Group and individual activities
Medication prompts/management
Physical health-related assistance
Support with daily living tasks such as shopping, cooking, cleaning, and laundry
Emotional support and well being monitoring Support to schedule and attend appointments and reviews
Guidance with budgeting, correspondence, and everyday problem-solving
Community engagement and social inclusion
Access to our Nursing Team for advice, reassurance, and early intervention
Support with education, employment, and volunteering opportunities
Support with tenancy management and maintaining a safe home environment

Our Testimonials

Real Stories, Real Lives

I really appreciate and recognise the ongoing work you do with XX. I am reassured that XX is getting the day-to-day support she needs.

Laura Larkin, Care Coordinator, Mary Seacole House

Staff are very helpful, staff go out of their way to help me. They push me to do things that are good for me. Staff are always there for me.

Person We Support, Holland House

I just wanted to say how proud you should be of all of your staff.

Thomas Kruszona, Registered Community Rehabilitation Mental Health Nurse (R.M.N.H), Moss Lodge

It was lovely seeing your wonderful service.

Lyndsey Metcalf, Quality Assurance Officer, Moss Lodge

Wonderful staff, very caring and supportive. Very willing to help all around them.

Charlotte, Encircle Housing, Milnshaw House

Radcliffe Lodge has a homely, friendly, positive feel. I am very impressed with the property and the inner workings of the service. There is a clear structure in training, and the staff are very organised and responsive.

Commissioning Manager, Working Age Adults – Contracts & Commissioning, Radcliffe Lodge