Success of Supported Living
At Northern Healthcare, our focus is on the real difference we make for the people we support. From building independence to improving wellbeing and creating stronger connections with the community, our work is about outcomes that truly matter. Here, you can see the ways our services make a positive, lasting impact on everyday lives.
Our journey so far. Explore the key milestones that have shaped Northern Healthcare’s growth and development over the years.
Northern Healthcare was founded, establishing a specialist provider focused on delivering high-quality supported living services for people with complex mental health needs.
Our first service, Glen Garth House, opened and we welcomed the very first person we support into Northern Healthcare accommodation.
Mary Seacole House opened, marking the continued expansion of our supported living provision.
Three new services, Montgomery House, Merchants House and Hyde Park House opened, significantly expanding our portfolio. The same year, Northern Healthcare was shortlisted as a finalist in the Start-Up Business of the Year category at the Bolton and Bury Business Awards.
We achieved the Investors in People Silver Award and became officially registered with the Care Quality Commission (CQC), reinforcing our commitment to quality, standards and workforce development.
A major year of growth saw the opening of Tenby House, Grainger House, Holland House and Holly Court. Our first CQC inspection took place, achieving an overall “Good” rating. We also launched our Northern Healthcare Awards to recognise outstanding team members, while Montgomery House was nominated at the North West Building Excellence Awards.
Amy Johnson House and Milnshaw House opened, continuing our steady expansion of supported living services.
Radcliffe Lodge opened, we also introduced our PROUD values to shape organisational culture and achieved the Investors in People Gold Award.
Adamson House and Kirk House opened, Northern Healthcare also became an accredited Living Wage Employer and we launched our clinical pathways, strengthening the structure and outcomes of care delivery.
Olton Grange and Beck House opened, we introduced Mental Health Awareness Training for all staff, and implemented an evidence-based “four core care and support plan” model. Milnshaw House was also named a regional finalist at the Great British Care Awards.
Moss Lodge opened, we introduced our in-house Compatibility Assessment Tool, and established a dedicated Safeguard Committee to strengthen oversight of safeguarding practice. During the year, Holland House was shortlisted for Care Team of the Year at the National Care Awards, we were shortlisted for three Stars of Social Care Awards, and celebrated four finalists at the Great British Care Awards regional finals.
Saxon House and Liberty House opened, we strengthened sector leadership through key advisory and quality networks, launched our Co-Production Plan, and piloted our CANSAS outcomes measurement tool. This year, we also saw national recognition at the LaingBuisson Awards for our collaborations with local councils on Saxon House.
Northern Healthcare was named a finalist in the Complex Care Provider of the Year - Homecare or Supported Living category at the HealthInvestor Awards, recognising our continued growth, innovation and commitment to high-quality care.
At Northern Healthcare, we measure success by the real impact our services have on people’s lives and on the wider health and social care system. Our Holland House Step-Down pilot is a strong example, delivered in partnership with Lancashire County Council and Lancashire and South Cumbria Foundation Trust in 2024, the pilot supported individuals who were clinically ready to leave acute mental health wards, providing a safe and recovery-focused bridge back into the community.
Key Outcomes:
These results demonstrate how effective transitional supported living can shorten hospital stays, improve discharge pathways, and create safer, more sustainable routes into community-based recovery.
Real experiences shared by the people who know our services best.
Discover personal stories that show the impact of our support.
With the help of our residents, we are hoping to break down the misconceptions surrounding mental health, autism and learning disabilities. One of our residents from Glen Garth House, our supported living service in Barrow-in-Furness shares his mental health recovery…
With the help of our residents, we are hoping to break down the misconceptions surrounding mental health, autism and learning disabilities. One of our residents from Grainger House, our supported living service in Cradley Heath, Sandwell shares his mental health…
We love to share resident's stories - hearing and reading about lived experiences helps to keep the conversation about mental health open which we believe is very important. Mental health is still surrounded by stigma but keeping the conversations open can…
Benefits of GARDENING By Jonno “Gardening is calming, it keeps my mind occupied and it is a positive thing to do. Especially now all the flowers are coming through, it builds up my knowledge about nature and plants. I learnt…